About us


Please have a look at a little of the feedback we have received from clients over the years...

Here at South America we firmly believe in the feedback of our clients, be it good or bad, as it really is the key to us moving forwards and improving our service and the overall experience. With the price of hotels and flights only on the increase we feel it is important to know where we have gotten things right and where wrong. In the below, please see what our clients are saying about us and judge for yourself. (please note that ALL of the reviews we feature are 100% real and unedited. If you would like to speak to any of our past clients please let us know).

Furthermore, we have started to gather customer reviews through Trustpilot so please take a look at our page on there to see how we are doing. Trustpilot Reviews >>

John has very kindly agreed to let us share some his photos on our website and Facebook page.


John, Chris and Katy

Before Travel

Many thanks. Your response and service has been excellent as usual. I do not expect to need to contact you again before our trip but I will contact you after we get back.
I want you to know that I have spoken your praises to many friends who are interested in our trip. I am sure I would never have had the personal and responsive service you have given us from many other companies - certainly not any of the 'big ones'.
Adios Hasta Mayo! (Maybe not proper Spanish but you know what I mean)

After Travel

Here is a copy of our comments on the trip.
In summary, it was memorable and many of the places we went can TRULY be described by the often mis-used term, Awesome!

Sam and Moira

Hi Holly,

Just a quick reply to let you know it was fantastic from start to finish. I’m still working through all the photos, which could take another couple of weeks.

Katy and I both independently lost our iPhones on the same day and amazingly tracked them down the day after!

We loved the country, the food, wine, and the people. My favourite bit was the south. What a great place. I could happily live in Puerto Natales I think.

I’ll try to send you a more detailed report soon. If you have any specific questions please let me know! Thanks very much for sorting the trip out.

Best regards,



John and Katy

Holly, we thoroughly enjoyed the trip...everything went smoothly...I second Terry's comments about Bernardo...he met us at the Marriott in Santiago and took us to the airport for our first flight to Puerto Arenas...He went into the airport and dealt with everyone at the counter regarding our luggage, an aisle or exit row seat for my husband...he was with us until we entered the departure area..amazing...truly excellent service, give Bernardo a raise...

Our driver to Torres de Paine was our guide as well..stopping for llamas and ostrich...keeping a strong hold on the van in 50 mph wind gusts...the estancia we stopped at for lunch was terrific..Cerro Negro..our hostess took us on a tour of the farm house, lots of amazing history and artefacts..our roast lamb was scrumptious, and her herding dogs were fun to watch...the Hotel Las Torres Patagonia was perfect...all wood construction, trekkers, hikers,and some tourists like ourselves...wonderful food and wine...great day at Lago Grey seeing the glaciers...and another day visiting with horsemen..baqueanos..was fascinating...looking in on their daily lives, caring for their horses and each other, even cooking for us...and the final big stop for us, Puerto Varas...a seaside resort without the crowds, my husband was able to fly fish for the day and he loved that..again, wonderful food, especially seafood...our driver from the airport, Evon??, was again a guide as well, explaining much about the economy and culture of the area and at our urging, suggesting a restaurant...Fogon Las Buenas Brasas...we had a seafood platter to die for...Lastly, at the Marriott, 3 young men were especially helpful and very knowledgeable about Santiago...Mario and Hans and Bastion...they exemplified what we found to be the hallmark of the Chileans we met..smiling, helpful,patient...proud of their country
Thank you for working with Terry to plan a marvellous trip

Clare and John

Hi Holly,
The trip you planned for us was fabulous!
All connections and hotels worked out perfectly for us.
Los Torres and Cumbres were perfect. Llao Llao was spectacular - they upgraded us to luxury suite!
At Los Torres, the Lago Gray trip was very worthwhile. And we recommend the Baqueano for a Day option... it was very interesting.
The Mine Hotel was very good for our short stay in BA.
(Room and bathroom were small, BUT... Staff were so friendly and helpful and very nice amenities in common areas.)
The person who picked us up from the Santiago Marriott, whose name is Bernardo, was especially helpful getting us to airline counter and getting us roomier seats for trip to Punta Arenas.
It was especially comforting to have all the connections run so smoothly.
It will take time to coordinate the best photos from the trip since we have soooo many good ones.
Thank you for planning a fabulous adventure!
Terry and Jim

Terry and Jim

Hi Nick,

We hope you are well. We have returned from our honeymoon in Argentina and wanted to give you some feed back. Overall we had an amazing trip and a great experience, and couldn't be more grateful for all your hard work in getting it arranged at short notice. To make things easier to write I have broken our trip down;

Fierro hotel in BA was great. The staff couldn't have been more helpful, the accommodation was great and the food and wine excellent. I would really recommend this place to others.

La esteppa in el calafate was nice and perfectly OK for a stop over.

Estancia Cristina was amazing, as a staying guest you are given the VIP treatment. The location is stunning, the activities brilliant and the staff friendly and helpful. During our stay there was never more than 6 people on any activity. The food is also good.

Hotel Bohemia Mendoza was sadly the low point for us. This really doesn't meet the standards of any of the hotels we had stayed in prior to this. Our room had a leak, the towels were threadbare, linen did not look clean . We did mention the leak to the receptionist but nothing was done. Had our stay not been outside of your normal working hours we would have asked to be moved. The only positive I can give is that the staff are friendly. This hotel is very much tatty and shabby, not boutique!

The transfers were all great and worked really well.

Finally, the complementary wine on arrival was great!

Is there somewhere we can write a review on you and the company?

Thanks again.

Lucy and Pete

Pete and Lucy

Hey Holly -

Just wanted to let you know we had an amazing time in Chile. Thank you for all your help in coordinating everything. The entire vacation ran smoothly. We loved every moment of it.

Thanks again-

Samir and Shikha

Hi Holly-

We had a wonderful time in Chile and your recommendations were spot on. The glitch we had with Upscale was on our arrival to Santiago from the U.S.

Despite your explicit advice to meet the driver at the designated location, we waited 30 minutes with no one showing up.We ended up taking a taxi and were told to save the receipt to present to Upscape. Fortunately, the company did reimburse us the following day on our departure to Punta Arenas but we were less than confident going forward.

Some thoughts:

Singular Hotel Santiago - Excellent location, great rooms and delightful experience.

Tierra Patagonia - Definitely the highlight! Exquisite architecture, great food and wine and wonderful excursions. Perhaps should have extended our stay for 2 nights. The other guests were fun to hike with and swap stories.

Grand Hyatt Santiago - Beautiful rooms, restaurants recommended by receptionist were in nearby shopping mall (should have taxied or Ubered to better district)

Tierra Atacama - Great service and excursions. Food not as good as the Patagonia property (Meats were overcooked but the fish dishes were superb). Guides were passionate.

Casa Higueras - Great locale and fun area to wander. Our Upscape guide Carolina and driver Pablo changed our opinion of Upscape. Their dinner recommendation was spot on. They were flexible in letting us wander in Valparaiso for a few more hours before driving us to La Casona. Both extremely knowledgable on culture, food, and wine.

La Casona - before visiting the property, I was skeptical as to the high-end quality based on their website . However, the experience surpassed my expectations. The 4 course lunch with wine pairings and dinner at the hotel were decadent beyond belief. A great way to end the trip. Pablo and Carolina drove us to the airport and once again, their knowledge of biodynamic wine making was top-drawer.

Overall thoughts -

Great itinerary! I hope the airport in Puerto Natales will be built soon (2017 or 2018) to make a return trip more efficient. I'd like to visit Chiloe and Patagonia again. It would be nice to be able to fly from Punta Arenas to Atacama in one day to maximize the Tierra experience.

I'd be more than happy to recommend the Chilean Specialists! My bucket list trip was superb. My wife's bucket list trip is to Machu Pichu, so no doubt we will be using your services in a year or two!



Kevin and Carol

Thank you for your email, Holly . . .

You were on my list of people to contact to tell you thank you for all you and your company did to make our trip to Argentina and Chile a memorable adventure.

We were so incredibly fortunate to have you organizing all our transfers, hotels and in-country travel. It made that part of the trip worry free and allowed us the comfort of knowing that timing and organization of the coming and going details were taken care of and dependable.

Hotels: We loved the Mine Hotel in BA. The Palermo Soho neighborhood was alive and ‘rockin’ with restaurants, boutiques, ice cream stores (!) all walkable. The hotel
staff was super. They even loaned us an electric conversion cord that we could take with us for the entire month. The Peninsula Petit Hotel in Bariloche was perfect and we
loved being outside the city where it was calm and peaceful. (We hit Bariloche during the height of the summer holidays. The traffic and throngs of under-30 types was staggering!)
So being out of the hustle bustle was fortunate planning. Also, having the car rental for those short 2 days was advantageous as we could ‘escape’ and take drives out of town.

The Estancia La Bamba was a treat. They pampered us and we enjoyed the laid back
2 days before the next few weeks of go-go-go.

We took the Australis cruise line from Punta Arenas, Chile to Ushuaia, AR on a 4-day trip thru the straits and around Cape Horn. That was a highlight especially with the calm seas we encountered.

All in all, we had a wonderful time and much of the stress of travel was relieved thanks to
your efforts.

Susanna and John

Susanna and John

Dear Holly,

you beat me to it! Our trip was A-mazing, truly the trip of our lifetimes (so far!).

The itinerary you put together for us was exactly what we needed and I wouldn't change a thing. We had a good balance of free days and days with excursions. We had pretty much the right amount of time in each location to do what we wanted to do and we had time to relax and take it easy if we wanted.

I'll give you now a bit more details in the hotels and the excursions so you can use it as feedback.

Hotel Clasico - BA
Very good. Great location, lovely and very helpful staff, nice room, abundant breakfast. We'd give it 4 stars on Tripadvisor.

Hosteria De Leyendas - Ushuaia
Very good. The hosts (Sandra and Seb, the chef) were very friendly, the highlight was the amazing breakfast and the view from the dining room, breathtaking. Location is good and having to get a cab into town is not a big deal. I loved the little notes with facts and history of Ushuaia they left in our room each day and on the breakfast table. On the breakfast table themselves there were artefacts from Yamana (the indigenous people from Ushuaia), old coins and notes and other historic objects. The shower was very powerful and hot, which we loved. We'd give it a 4.5 stars on Tripadvisor.

Esplendor Hotel - El Calafate
Very good location, this was the largest hotel of our trip, and probably the one we felt had a bit less personality. However, the room was comfortable, the views spectacular (from the hotel reception, not our room) and breakfast abundant albeit quite busy being a large hotel. Staff was helpful too. Overall we'd give this 3.5 on Tripadvisor.

Indigo Hotel - Puerto Natales
We liked this hotel very much. The room and the whole interior design of the hotel were fantastic. We liked the almost Scandinavian feel to it. The hot tub on the top floor with the view of fiord at sunset was pretty spectacular. The staff was friendly, although not as helpful in giving us information on excursions but in all honesty we got there quite tired and didn't really plan ahead very much. We went for dinner at their restaurant once, the service was a bit slow and the meat I got was cold, but they were super apologetic and were indeed quite busy that evening, so not a big deal but worth pointing it out to future customers that the experience at the restaurant can be disappointing. In fairness the view and the wine made up for the slow service :) We would give it 4.4 on Tripadvisor

Hosteria La Estepa - El Calafate
The hotel staff were super nice!! The girl at reception (don't remember her name sorry) was brilliant. She was very welcoming and she gave us very helpful directions and recommendations for things to see on our last day at El Calafate, we went to see the Laguna Nimez reserve thanks to her directions. We had a very nice dinner at the restaurante there too, again, with stunning views, this time of Lake Argentino. One thing however ruined a bit the experience. We had left the window open on arrival and we got back to our room we found it full of fliers. There were at least 30 or 40 if not more. So we spent a good 30 minutes to get rid of them. i guess in the summer, guests may need to be made aware of this risk if they open the windows. The hotel's location is a bit far off the town centre; much further then our hotel in Ushuaia, so the taxi ride would have been more expensive. Luckily we still had the hired car. We'd give it 3 on tripadvisor but only for the flies thing, with no flies it would have probably been 4.3 at least! :)

Cantera Hotel - Iguazu'
We liked this hotel very much. It was different from anywhere else we have ever been, for sure! It was nice to have a swimming pool too and air conditioning in the room. The staff were friendly and helpful. The highlight was that on the 2nd night we discovered we had dinner included! :) We'd give it 4.8 on tripadvisor.

we loved the excursions too.

Our favourite ones were the ones in Ushuaia, with Canal fun. The places were beautiful and the whole experience was so well organised. We were surprised by how well organised they were and by the abundant "packed" lunches, which turned out to be proper meals with appetisers, asado and red wine. But most of all, the guides were brilliant! We still talk about how much fun Norbi and Chicha were, our main guides in the two trips respectively :) They are clearly passionate about what they do and the places they took us, they were extremely informative and looked after us very well. In the Isla Gable trip it turned out that the canoeing was included, which we - and others on the trip - didn't expect and were quite nervous about it, but Norbi took it very easy and very calmly said that it was not a big deal if we didn't want to do it, although it was very easy and super safe. In the end, by the time we got to the island, everyone was looking forward to canoeing! ah ah
Chicha was so funny as well. His trip was the 4x4 off road lakes adventure, which again could have been quite stressful but it was great with Chicha at the drive and we were laughing all the time! So we recommended Canal Fun to a few people we met on the road already whose next stop was going to be Ushuaia :) For us definitely a 5 stars experience on Tripadvisor :)

Our excursions with Huellas del Sur in El Calafate were well organised, they managed to get us on to the minitrekking on the Perito Moreno at the last minute, which was great. Our guide for the El Chalten excursion (Belen) was lovely, but not as engaging as the guys at Canal Fun, she pretty much took us to the various destinations and that's it, didn't say much. Nonetheless, it was a very enjoyable excursion and we'd recommend it. The Perito Moreno excursion was spectacular; the guide who took us there on the bus (Jose Luis) gave us a detailed overview of the glacier and good suggestions regarding photos. The guide for the minitrekking (Tato from Hielo y Adventura) was fantastic. He took very good care of us, the pace was just right, he gave us a lot of information on the ice, its formation, on the glacier and a very useful lecture on how to walk on the glacier. The whole excursion was carried out in total safety.

For Davide the Perito Moreno was the highlight of the whole trip. I am still undecided between Perito Moreno and Torres del Paine :)

We think that the excursions at El Calafate were done in the right order (I'm not sure if it was intentional or not!). Probably seeing the Viedma glacier AFTER Perito Moreno would have been somewhat disappointing, or rather less spectacular.

Our excursions at Iguazu were excellent too! sorry it's getting boring...:) The two excursions here we felt we also timed well. Seeing the Brasilian side after the Argentinian side would not have had the same impact. It's best to keep the best for last :) Both our guides (Ariel for the Brazilian side and Roberto for the Argentinian side) were brilliant, very informative and answering all our questions. With Roberto we had the full day excursion in the Argentinian side and he managed not to lose any of us along the long walk to the falls, he set a good pace and at the same time allowed us to take some time to appreciate the spectacle and take pictures. He was extremely patient :)

Overall, we felt we had a very good balance of free time and excursions. Also all excursions finished relatively early and by 7-8pm the latest we were back at the hotel, which gave us time for ourselves.

Now, the road trip. That was interesting, shall we say. Here we need to point out an issue, which was by no means your fault. It was Google Maps' fault in fact.

The directions suggested by Google maps below are misleading:

It is the shortest way, yes, but there are 65km of rather bad dirt road, with very large stones. In our Renault Sendero we couldn't go faster than 30 km/h, as we couldn't risk to break the car in the middle of the Patagonia steppe.

We feel that the recommended route should be this, more kms but much safer:


I must admit, the drive from El Calafate to Puerto Natales was not a pleasant experience at all. We had some scary moments, in the middle of nowhere, each time we heard a loud bang from underneath the car when a stone hit it. We were so happy to see tarmac road again after more than 2 hours on the dirt road!!

What was even more confusing was that Google maps said that the dirt road we were on was Ruta 40, while the paper map we had in our pack from H&T said that it was provincial road 7....

So we think it is important to highlight this for any future customers who will do a similar trip: regardless of the type of car they get, it's best to go via the longer route as it is all with tarmac so the trip will be quicker and safer.

Aside from this, it was great to have the car, it gave us a lot of freedom to explore Torres Del Paine National Park. Probably we'd recommend people to get a 4WD for this trip as it is easier to use in the park as there are only dirt roads there, but not as bad as the one from El Calafate!

We'd love to send you pictures for the website, we are still going through them! Once we have selected the best ones, we'll send them over to you.

Thank you!!

Francesca & Davide

Francesca and Davide